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The level of service & professionalism I’ve received from Jeanette & the staff at Merenz Insurance Agency is unparalleled. I’ve purchased several polices from them over the years & have always felt confident that I was making a wise decision. Admittedly, I don’t know much about insurance, but Jeanette has always taken the time to educate me & inform me of my various options. Every interaction with Jeanette & her staff has been more than positive. The personal attention you get from them is second to none. It is rare these days to receive such excellent personal attention & customer service. You can take to heart that Jeanette isn’t just trying to sell you something – she legitimately cares about her clients & their needs.
Just a note of thanks for the excellent help and follow-thru you’ve shown to me and my family pertaining to claims resolution and follow-thru. You and your organization are the best!
I had just received my renewal for my home owners policy with yet again, another hefty increase. We had been with the agency, to be left un-named, for several years. I called the office to inquire as to why were being hit with another increase, a cumulative 68% increase over 3 years, since we had never had a claim on the policy. The agent did not take my call but I was assured he would return my call. He did not, so I was sure that he did not need our business, I needed an agent that cared enough about my business to at least talk to me. So…a friend had suggested that I may want to try Merenz. I am glad I did.
Jeanette had already assumed our auto coverage from an agency that had retired and although that was pretty much a no-brainer, the transition was professionally handled without a hitch. The ranch policy was another matter. It starts to get complicated and many will not even take the time to do it right—know that from previous experience. But Jeanette not only took the time to get the details and ask pertinent questions. She, when all was said and done, saved us a lot of money and got us better coverage than what we had with our “don’t-want-to-call-you-back” agent. But she didn’t stop there. Her suggestions ended up saving us even more on our auto policies as well. Now that’s what I was looking for– a professional that knew the meaning of the words “customer service”, and it doesn’t stop with Jeanette either. Her competent staff is always on top of it and makes sure that business is “job one”
If you are looking for a professional that knows her business, has the answers and is willing to put the personal touch into a business relationship, then look no further than Jeanette Merenz-Merenz Insurance Agency.
Merenz Insurance Agency
812 Central Ave
Billings, MT 59102
Call or Text: (406) 313-3285
Office: (406) 294-9114
Fax: (406) 281-7090
Mon-Fri: 8:00 am – 5:00 pm